The Impact of Employees' Cultural Intelligence on Hospital Organizational Culture

Abstract

Background and Objective: Organizational culture, as an important and fundamental part of an organization, affects all aspects of the organization, including goal setting, strategy, individual behavior, organizational performance, motivation and job satisfaction, creativity and innovation, the level of employee participation in matters, and the like, so that successful organizations have a strong and effective organizational culture.

Meanwhile, employees' enjoyment of cultural intelligence plays a significant role in strengthening organizational culture, and the relationship between these two variables has not yet been studied in hospitals in the country. In this regard, the present study aimed to investigate the relationship between cultural intelligence and its dimensions with organizational culture in Shahid Madani Hospital in Khorramabad.

Materials and Methods: The present study is a descriptive-correlational and cross-sectional study. The statistical population studied in this study is all employees of Shahid Madani Hospital in Khorramabad. Accordingly, 160 employees were selected by random sampling using the Morgan table. Ang and Denison questionnaires were used to measure cultural intelligence and organizational culture, respectively, and finally the collected data were analyzed using structural equation modeling and SPSS 26 and LISREL software.

Findings: The research findings showed that the relationship between cultural intelligence and its dimensions with organizational culture is significant. Among the dimensions of cultural intelligence, the cultural dimension has a stronger correlation with organizational culture with a coefficient of 0.65.

Ethical considerations: All matters related to the informed consent of the participants in the study to fill out the questionnaire and the confidentiality of the responses were taken into account.

Conclusion: The results showed that the ability of cultural intelligence to understand cultural factors outside the organization and to identify internal strengths and weaknesses is important. Therefore, considering the acquired nature of this ability, it is suggested that cultural intelligence be increased among hospital staff through formal training.

This requires that individuals be aware of the characteristics of other cultures and, by reviewing their own cultural knowledge, provide the context for extensive interactions between other cultures.