Study and Role of The Impact of Information Technology Tools on Knowledge Management Performance in Commercial Banks
DOI:
https://doi.org/10.69760/aghel.025002116Keywords:
Information Technology Tools, Tejarat Bank, Information Technology, Knowledge ManagementAbstract
Objective: The purpose of the study is to evaluate the impact of information technology tools on the implementation of knowledge management in Tejarat Bank.
Method: The research method was a correlational survey and applied in terms of purpose, which was conducted based on the opinions of 75 experts from Tejarat Bank.
The data collection tool was a 34-question questionnaire that was analyzed with SPSS20 statistical software. For data analysis, descriptive-inferential statistics with one-sample T-test were used.
Findings: There is a significant relationship between information technology tools in knowledge production and acquisition, storage and processing, sharing and application of knowledge. Conclusion: The use of information technology tools such as office automation, the Internet, suggestion systems, e-mail and video conferencing, and others, is effective in better implementation of the knowledge management process.
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